In 2011, Better Business Bureau (BBB) serving Central, Northern and Western Arizona opened over 29,000 complaints. BBB has named the most complained about industries of 2011 and shares advice for consumers to be savvier in 2012.
“BBB processes complaints involving all types of businesses - online, offline, BBB Accredited Businesses or non-accredited businesses,” said Matthew Fehling, BBB President/CEO. “We primarily handle complaints relating to marketplace transactions, including advertising claims.”
The following is a list of the five most complained about industries in 2011 and BBB’s advice for consumers looking for related products and services:
1. Business Opportunity Companies
Business opportunities found online, by email or in print advertisements can be appealing with promises of a substantial income. Large upfront fees to invest, guaranteed earnings, requirements to make money based on others participation and high pressure sales tactics are all potential red flags of fraudulent business opportunities. Require that all verbal promises be provided in writing and review all documents carefully before signing. It is important to thoroughly research a company before providing financial and personal information. Start by researching the company with BBB at www.bbb.org.
2. New Car Auto Dealers
Understanding the bottom-line price, the value of a trade-in, the financing terms, and any additional fees associated with the purchase of a new vehicle, are all recommended before purchasing a new car.
Determine the makes and models you are interested in; compare bottom-line prices at various dealerships and know the value of the vehicle you plan to trade in.
When you are ready to purchase, insist on a bottom-line price for the car you wish to purchase. If the salesperson starts to talk about warranties, trade-ins, or financing, discuss that after you have agreed on the price of the car. Then separately negotiate the value of your trade-in and financing options. Read all contracts carefully and understand the financial obligation, interest rate for financing and any additional fees involved. Also, make sure all verbal promises are in writing.
3. Coupon Services
Consumers found they unknowingly signed up for additional “coupon offerings or services” when applying online for coupons or for unrelated services such as payday loans. Unauthorized charges on their debit or credit cards were the first signs they were signed up without their knowledge for fees for coupon services. Consumers should use caution when using unfamiliar websites. If making a purchase online, examine any “opt in” or “opt out” options. Read the privacy policy, the terms and conditions and save the company’s contact information should you later experience issues. Remember to checkout the company out with BBB at bbb.org.
4. Air Conditioning Contractors & Systems
When using an air conditioning contractor request a written estimate that notes what is wrong with the system, the total cost to repair or replace the unit and if a new system is being recommended. If available, request that the estimate include the make, model and system capacity. Also require the printed and signed name of the repair person who provided the information appearing on the estimate. If the air conditioner is still under the manufacturer’s warranty, remember that using unauthorized service companies or replacement parts may void your warranty.
5. Work-at-Home Companies
Consumers seeking work-at-home employment via the internet, in newspapers, through job sites, or unsolicited telemarketing calls should be extremely cautious before responding.
Work-at home job opportunities often include mystery shopping, promoting/marketing merchant credit card machines, training or tutorial services to build a website business, or setting up a website or a web mall to sell products or services. Companies often charge upfront fees, promise easy earnings, or offer work that requires little or no effort. BBB trends nationwide show that earning claims are often exaggerated and deliver little to no income.
Consumers should be cautious if a work-at-home offer sounds too good to be true and should not wire funds to unknown individuals as part of a job requirement.
When considering doing business with a company, take time to research their track record in the marketplace. For a list of businesses you can trust, start by visiting searchbbb.org to access free business reviews of BBB Accredited Businesses in your area.
About BBB Serving Central, Northern & Western Arizona
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Incorporated locally in 1938, today your BBB serves communities in Central, Northern and Western Arizona, supported by over 9,400 BBB Accredited Businesses. BBB provides objective advice, free business BBB Business ReviewsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust.