Media Contact
Felicia Overton, Director of Marketing & Community Relations
602-212-2237
foverton@arizonabbb.org
The Better Business Bureau of Central/Northern Arizona is warning
the public about a locksmith conducting questionable business practices
in Arizona and four other states.
Basad, Inc., which uses over 50 different trade names (Reporters,
editors: see a complete listing of names at the end of this release),
has an unsatisfactory record with the BBB of Central/Northern Arizona
for unanswered complaints, and has unanswered complaints in Colorado,
Nevada, Washington and Oregon.
"We became concerned when we began seeing a pattern of complaints
in a short period of time," stated Matthew Fehling, CEO/President of
the BBB of Northern/Central Arizona. "We have made numerous attempts
to contact the company by phone and mail but have received no response."
According
to the BBB, the company’s pattern of complaints and a failure to
correct the underlying reason for the complaints is cause for concern.
The BBB has received similar complaint scenarios as follows:
Complaints center around the amount quoted over the phone versus the
amount that is actually paid. Consumers are quoted $55.00 on the
initial call and upon arrival, consumers are asked for personal
information: name and credit card information prior to any service
performed. When presented with the final cost of services, it has
doubled, sometimes tripled. Consumers who generally find themselves in
these situations have an immediate need for the service due to calls
being placed on the weekends, late at night, or in unfamiliar areas.
Therefore, feeling forced to pay the higher cost.
Complaints also center on the locksmith’s failure to make
adjustments or address customer concerns as promised. Some of Basad
Inc.’s locksmith technicians suggest customers unhappy with the final
cost of services call the
company and request to speak to a
manager for possible adjustments. However, consumers calls made to the
company are never returned.
Complaints also include unprofessional customer service which includes: