Executive OfficeMatthew Fehling, President/CEO
Noelle Manley, Executive Assistant
BBB FoundationErin Harshfield, BBB Foundation Director
Communications
Felicia Thompson Vice President of Communications
Faustine Chan, Communications Specialist
Myriam Cruz, Community Relations Specialist*
Rachel Harner, Creative Services Manager
BBB Accredited Business Services
Koriann Morales, Vice President of BBB Services
Quality Control
Esenia Solano, Quality Assurance Manager*
Patti Baca, Quality Assurance Specialist
Pam Carlton, Accreditation Analytst
Crystal Nolen, Accounting Manager
Brenda Oropeza, IT Coordinator*
David Stauffer, BBB Accreditation Analyst
BBB Accreditation Promotion
Cathy French, Retention and Advertising Promotion Director
Marc Manzi, BBB Accredited Business Representative
Samantha Marquis, Community Sponsorship Marketing Exec.
Katie Schaab, Community Sponsorship Marketing Exec.
Finance & Administration
Helen Esquilin, Director of Finance & Administration
Operations
Carrie Lorimer, Director of Operations
Jack Hudock, Standards and Practices Specialist
Customer Service Earline Adams, Office Coordinator
Helen Grayek, CS Representative
Dispute Resolution (DR) Marissa May, Manager of Dispute Resolution Services
Andrea Garcia, DR Consultant
Arianna Kadlub, DR Consultant
Caitlin Denning, DR Consultant
Carol Dockstader, Special Projects Assistant
Marilyn Huffman, DR Consultant
Thom Tschetter, Alternative Dispute Resolution Liaison
Investigations & Advertising Review Dory Gosar, Trade Practices and Investigations Manager
Catherine Ralls, Trade Practices & Investigations Specialist
BBB Accreditation
Cathy French, Retention and Advertising Promotion Director
Business Relations Nichole Winfield, Business Relations Liaison
Bill Egnor, Business Relations Representative
Brad Pierzchalski, Business Relations Representative
Christian Welp, Business Relations Representative
Gina Benavides, Business Relations Representative
Ira Hertzoff, Business Relations Representative
Ken Schwarz, Business Relations Representative
Lisa Davis, Business Relations Representative
Pam Whitaker, Business Relations Representative
Ray Rentrope, Business Relations Representative
Ruth Ann Laurila, Business Relations Representative
Shelly Standing, Business Relations Representative
Stephen Farinella, Business Relations Representative
Steve Leal, Business Relations Representative
Suzanne Hayes, Business Relations Representative
Yavapai County Branch Office
Mary Hawkes, Director
Liz Rogers, Customer Service Representative
Yuma Branch Office
Janet Torricellas, Director*
* Denotes Spanish Language Contacts